About Company:

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

Position Summary:

As an Analyst for Professional Service Operations, you will be focused on providing full operations and P&L support to our global Services team throughout Professional Services (PS) and Education business. The focus will be on revenue-driving and forecasting activities across billable projects which includes closing monthly and quarterly accounting, establishing revenue rules, accurate forecasting and reporting, resource assignments, and revenue recognition. You will develop/deploy scalable processes and system logic in collaboration with our Services, Operations, and Finance to support the business. As the connective tissue across the Customer Success organization, you will surface important insights to enhance the customer journey and customer experience. You will report to the Global Operations Manager, Professional Services.

Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started.

Key Responsibilities:

• You will drive recurring PS P&L activities to ensure forecasted vs actual metrics are in line.
• You will develop understanding of the metrics that inform Customer Success and manage the business intelligence layer with the goal of driving insights to actions.
• You will ensure data quality across multiple systems of record and flag areas of continuous improvement.
• You will address questions by the Professional Services leadership team with follow up insights and recommended actions.
• You will prioritize and manage high impact projects across Professional.

Qualifications:

• 2+ year’s experience with P&L activities, strong data analytics mindset, using analytical frameworks, data, and tools to help structure team thinking, facilitate understanding across multiple senior partners, and reach applicable answers to challenging and ambiguous problems.
• Strong Salesforce and FinancialForce (Salesforce PSA) experience.
• Ability to work with PO and SOW tracking systems (Ironclad, Coupa, ZIP, WorkDay).
• Experience using business systems such as CRM, billing and revenue systems, PS Automation, Order Management and Accounting.
• Strong spreadsheet skills.
• Hands-on experience managing Salesforce PSA projects, working with timecards, billing events, approval requests, assignments, etc.
• Experience invoicing and billing both customers and partners.