About Company:

Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember.

Position Summary:

As a Salesforce Administrator you will help to manage and optimize Salesforce platform and ensure the smooth functioning of Salesforce while enhancing the user experience.

Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started.

Key Responsibilities:

• Salesforce Administration: Perform basic Salesforce administrative functions such as managing user profiles, permissions, security settings, and workflow automation.
• User Support & Training: Provide day-to-day support for Salesforce users, troubleshoot issues, and assist with user training and adoption.
• Data Management: Ensure data quality by conducting regular data audits, creating and maintaining reports and dashboards, and supporting data migration when necessary.
• Customization & Configuration: Assist in minor customizations and configurations of Salesforce to meet business needs (e.g., creating custom fields, page layouts, reports, and dashboards).
• Collaboration: Work closely with cross-functional teams (sales, marketing, IT) to understand their requirements and ensure Salesforce is aligned with business processes.
• Documentation: Maintain documentation of system configurations, customizations, and processes for future reference.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Salesforce Administrator Certification: Must have Salesforce Certified Administrator certification.
• Experience: Minimum 2 years of experience working with Salesforce.
• Communication Skills: Strong verbal and written communication skills; ability to interact with users at all levels, explain technical concepts in a clear and concise manner.
• Working hours: Comfortable working in a night shift environment.
• Problem-Solving: Strong analytical and troubleshooting skills, with a focus on user satisfaction and process improvement.
• Ticketing experience: Should have past experience in Solving tickets and Maintaining SLA’s.