Data Analyst
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Position Summary The Data Analyst will be responsible for collecting, processing, and analyzing large datasets to identify trends, patterns, and insights that support business decisions. The ideal candidate will have strong analytical skills, experience with data visualization tools, and a passion for turning data into actionable strategies. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Data Collection and Management: Gather data from various sources, ensuring accuracy, completeness, and consistency. Clean and prepare data for analysis. Data Analysis: Analyze large datasets to identify trends, patterns, and correlations. Use statistical methods and tools to interpret data and generate insights. Reporting and Visualization: Create clear and concise reports, dashboards, and visualizations to present findings to stakeholders. Use tools like Excel, Tableau, Power BI, or similar to create visual representations of data. Business Insights: Work closely with different departments to understand their data needs and provide insights that drive business decisions. Translate complex data into understandable and actionable recommendations. Data Quality Assurance: Ensure the integrity of data by performing regular audits and validations. Identify and resolve data quality issues. Automation and Efficiency: Develop and implement automated processes for data extraction, transformation, and reporting to improve efficiency. Collaboration: Collaborate with cross-functional teams including IT, marketing, finance, and operations to understand data needs and deliver solutions. Qualifications Education: Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or a related field. A Master’s degree or relevant certifications (e.g., Google Data Analytics, Microsoft Certified Data Analyst) is a plus. Experience: 2+ years of experience in data analysis or a related field. Experience in [industry] is preferred. Qualifications Proficiency in data analysis tools such as SQL, R, Python, or Excel. Experience with data visualization tools like Tableau, Power BI, or similar. Familiarity with database management and data warehousing concepts. Knowledge of statistical analysis techniques and tools. Communication Skills: Strong verbal and written communication skills. Ability to present complex data findings in a clear and concise manner to non-technical stakeholders. Problem-Solving: Strong analytical and problem-solving skills with the ability to think critically and identify innovative solutions. Attention to Detail: High attention to detail and accuracy in work. Time Management: Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Operation Manager (Financial Force)
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Job Description We are seeking a skilled and dynamic Operations Manager/Program Manager to oversee and optimize operations within our Professional Services division. The ideal candidate will play a pivotal role in managing, streamlining, and enhancing operational processes using FinancialForce (PSA) and related tools. This individual will be responsible for ensuring project delivery, resource management, and operational efficiency, contributing directly to customer satisfaction and company growth. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Operational Management: Drive operational excellence by implementing and maintaining best practices within Professional Services. Oversee the effective use of FinancialForce for project planning, resource allocation, time tracking, and reporting. Establish KPIs and performance metrics to measure and enhance team productivity and project outcomes. Collaborate with finance and accounting teams for accurate revenue recognition, invoicing, and forecasting. Program Management: Manage multiple complex Professional Services projects/programs, ensuring timely delivery and customer satisfaction. Develop project plans, schedules, and budgets, monitoring progress and addressing risks proactively. Act as the central point of contact for stakeholders, facilitating communication and alignment across teams. Lead cross-functional teams to deliver initiatives aligned with company objectives. Resource & Capacity Management: Optimize resource allocation using FinancialForce to ensure the right skills are deployed for the right projects. Conduct regular capacity planning to ensure adequate coverage and anticipate future needs. Identify resource gaps and collaborate with recruitment to address them. Continuously analyze and improve operational workflows to increase efficiency and reduce bottlenecks. Leverage data and insights from FinancialForce and other tools to recommend enhancements. Provide training and support to the Professional Services team on best practices and tool usage. Create dashboards and generate reports in FinancialForce to monitor project health, team utilization, and financial performance. Present findings and recommendations to senior management for strategic decision-making. Ensure compliance with internal policies and industry standards. Qualifications and Skills Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or a related field. Master’s degree (MBA) or relevant certifications (e.g., PMP, PRINCE2, Six Sigma) is a plus. Experience: 5+ years of experience in operations, program management, or professional services, preferably in a SaaS or technology company. Hands-on experience with FinancialForce Professional Services Automation (PSA) or similar tools is required. Proven track record of managing multiple projects/programs simultaneously with high efficiency. Strong analytical skills with the ability to interpret data and make data-driven decisions. Excellent communication and stakeholder management abilities. Proficient in tools like Salesforce, FinancialForce, MS Excel, and project management platforms (e.g., Smartsheet, Jira). Familiarity with revenue recognition and financial principles in a Professional Services context. Change management and process optimization experience. Knowledge of Agile and/or Waterfall project management methodologies. Leadership and team collaboration. Strategic thinking and problem-solving. Customer-centric approach. Adaptability and a proactive mindset. What We Offer Competitive salary and performance-based bonuses. Comprehensive health and wellness benefits. Opportunities for professional growth and development. A collaborative, innovative work environment.
Operations Manager
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Position Summary We are looking for an Operation Manager who would be responsible to run the cloud infrastructure support function for one of our esteemed clients. This role may include execution of small projects to run within the operation. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Roles & Responsibilities As a part of an agile team environment, you are expected to independently work on end-to-end target delivery which includes – Analyze projected work volume and allocate resources to team leads based on capacity availability and SLA targets. Ensure staffing and performance levels are correct to handle appropriate amounts of work volume. Work closely with leads to decide the team rostering, shifts and team allocation Coordinates with Team Leads and resources as needed to ensure on-time delivery. Analyze workload, capacity planning and resource allocation forecasting. Participate and present data to discuss trends, status and action plans to meet targets. Proactively communicate to adjust the workforce plan based on changing volume. Effectively lead, motivate and direct the workgroup while being flexible in a changing environment. Effective communication to internal and external stakeholders on Operation status and changes. Performance management of team: Define, track and monitor KRAs for Leads and team. Accountable for adhering to defined SLA for key KPIs like Customer Satisfaction(CSAT), Customer Effort Score and Productivity. Hiring support- Proactively work with recruitment team to ensure right team is in place Work with the Learning and development team to ensure the right induction plan is in place. Job Requirements/Qualifications Educational Qualification: Any graduate and above Should have 5+ years of hands-on progressive project/operations management work experience in fast-paced development/operations organization. Should have experience in running 24*7 support operations. Should have hands-on experience in Reporting, building Weekly, Monthly and Quarterly reports. Should have excellent communication (written and verbal skills), influencing and presentation skills, with excellent attention to detail. Deep insight of tools like Looker, Zendesk, etc is an added advantage. Should be able to communicate with the client, understand client requirements and provide data required by the client in a timely manner Should have experience in similar roles leading/managing global projects, which is essential for this role. Should be Data driven, result-oriented and should have proven ability to reach and exceed goals/targets in a dynamic environment. Should have proven skills in developing effective partnerships with key stakeholders and providing leadership support for driving change initiatives. Should have hands-on experience with a strong working knowledge of project management practices, ticket management tools and modern communication tools like Slack
Onsite Project Coordinator
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Job Description We are seeking an experienced and proactive Onsite Project Coordinator to oversee and manage project activities. The ideal candidate will serve as the primary point of contact between the client and internal teams, ensuring seamless communication, efficient project execution, and delivery excellence. This role requires strong organizational, problem-solving, and interpersonal skills to effectively coordinate tasks, address challenges, and meet project goals within deadlines and budgets. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Act as the on-site liaison between the client and the project team. Collaborate with internal and client teams to establish project goals, timelines, and deliverables. Ensure project milestones are achieved as per the agreed-upon schedule Communication and Stakeholder Management: Maintain clear and consistent communication with all stakeholders, providing regular updates on project progress. Facilitate meetings, workshops, and status reviews to align expectations and address concerns. Task Management: Assign and monitor tasks for on-site and off-site teams to ensure completion within scope. Identify potential risks and implement mitigation strategies to minimize disruptions. Track and report project performance metrics, including budget, scope, and quality compliance. Documentation and Reporting: Prepare and maintain comprehensive project documentation, including meeting minutes, progress reports, and issue logs. Provide feedback and lessons learned to improve future project execution. Qualifications and Skills Bachelor’s degree in Business Administration, Project Management, Finance, Sales or a related field. 0- 3 years of experience in project coordination or management, preferably in an on-site capacity. Strong organizational and time management skills, with the ability to multitask effectively. Excellent written and verbal communication skills, including the ability to interact with diverse teams and stakeholders. Proficiency in project management tools and productivity software (Google Suite). Problem-solving mindset with attention to detail and a focus on delivering results. Flexibility to adapt to dynamic project requirements and client needs.
Marketing Program Manager
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Job Description We are seeking a Marketing Program Manager to lead, plan, and execute strategic marketing programs that drive brand awareness, engagement, and business growth. This role requires a mix of strategic thinking, project management, and cross-functional collaboration to ensure marketing initiatives are delivered effectively and on time. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Program Management & Execution: Develop and execute marketing programs and campaigns aligned with business objectives. Manage the end-to-end program lifecycle, from planning to execution and performance measurement. Create Project plans, milestones and follow them all the way to execution. Ensure seamless coordination between internal teams and external partners. Track and report on key metrics to measure success and optimize future campaigns. Qualifications Experience: 5+ years in marketing program management, campaign execution, or demand generation. Project Management: Strong ability to manage multiple projects simultaneously. Digital campaigns, and brand positioning experience. Collaboration Skills: Proven ability to work cross-functionally with diverse teams. Analytical Thinking: Ability to interpret marketing data and drive data-backed decisions. Communication: Strong verbal and written communication skills.
Compliance Auditor #2
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Job Description The Compliance Auditor will be responsible for reviewing, managing, and auditing documentation to ensure compliance with industry regulations, internal policies, and best practices. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Document Management: Organize, manage, and maintain accurate records of compliance-related documents. Ensure timely and secure storage, retrieval, and destruction of documents in accordance with company policies and regulatory requirements. Document Review: Review compliance-related documentation (contracts, policies, reports, etc.) for accuracy, completeness, and adherence to legal and regulatory standards. Identify and report discrepancies or areas of concern. Auditing: Conduct regular audits of company processes and documents to assess compliance with relevant laws, regulations, and internal policies. Provide detailed reports on audit findings, including any non-compliance issues. Compliance: Ensure that all company activities and operations adhere to industry regulations and legal requirements. Work closely with relevant departments to resolve compliance issues and implement corrective actions. Collaboration and Reporting: Collaborate with legal, finance, and operations teams to ensure consistent adherence to compliance protocols. Prepare and present audit findings and compliance reports to management. Qualifications A degree in Business Administration, Finance, Accounting, or a related field is preferred. Minimum of 2+ years of experience in auditing, compliance, or a related field. Strong knowledge of compliance regulations and auditing processes. Excellent document management skills, with attention to detail and organizational ability. Proficient in reviewing and analyzing documents for accuracy and compliance. Strong analytical skills with the ability to identify potential risks and discrepancies. Excellent communication and reporting skills. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and document management systems.
Compliance Auditor
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Job Description The Compliance Auditor will be responsible for reviewing, managing, and auditing documentation to ensure compliance with industry regulations, internal policies, and best practices. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Document Management: Organize, manage, and maintain accurate records of compliance-related documents. Ensure timely and secure storage, retrieval, and destruction of documents in accordance with company policies and regulatory requirements. Document Review: Review compliance-related documentation (contracts, policies, reports, etc.) for accuracy, completeness, and adherence to legal and regulatory standards. Identify and report discrepancies or areas of concern. Auditing: Conduct regular audits of company processes and documents to assess compliance with relevant laws, regulations, and internal policies. Provide detailed reports on audit findings, including any non-compliance issues. Compliance: Ensure that all company activities and operations adhere to industry regulations and legal requirements. Work closely with relevant departments to resolve compliance issues and implement corrective actions. Collaboration and Reporting: Collaborate with legal, finance, and operations teams to ensure consistent adherence to compliance protocols. Prepare and present audit findings and compliance reports to management. Qualifications A degree in Business Administration, Finance, Accounting, or a related field is preferred. Minimum of 2+ years of experience in auditing, compliance, or a related field. Strong knowledge of compliance regulations and auditing processes. Excellent document management skills, with attention to detail and organizational ability. Proficient in reviewing and analyzing documents for accuracy and compliance. Strong analytical skills with the ability to identify potential risks and discrepancies. Excellent communication and reporting skills. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and document management systems.
Salesforce Administrator
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that transforms an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Position Summary As a Salesforce Administrator you will help to manage and optimize Salesforce platform and ensure the smooth functioning of Salesforce while enhancing the user experience. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Salesforce Administration: Perform basic Salesforce administrative functions such as managing user profiles, permissions, security settings, and workflow automation. User Support & Training: Provide day-to-day support for Salesforce users, troubleshoot issues, and assist with user training and adoption. Data Management: Ensure data quality by conducting regular data audits, creating and maintaining reports and dashboards, and supporting data migration when necessary. Customization & Configuration: Assist in minor customizations and configurations of Salesforce to meet business needs (e.g., creating custom fields, page layouts, reports, and dashboards). Collaboration: Work closely with cross-functional teams (sales, marketing, IT) to understand their requirements and ensure Salesforce is aligned with business processes. Documentation: Maintain documentation of system configurations, customizations, and processes for future reference. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Salesforce Administrator Certification: Must have Salesforce Certified Administrator certification. Experience: Minimum 4+ years of experience working with Salesforce. Communication Skills: Strong verbal and written communication skills; ability to interact with users at all levels, explain technical concepts in a clear and concise manner. Working hours: Comfortable working in a night shift environment. Problem-Solving: Strong analytical and troubleshooting skills, with a focus on user satisfaction and process improvement. Ticketing experience: Should have past experience in Solving tickets and Maintaining SLA’s. Experience in the health care domain preferred. Experience in Data Ingestion, Data Loader, User Sets, Permission, Solving Jira tickets
Business Development Manager
Business Development Manager About Company Tudip Technologies Pvt. Ltd is CMMI Level 3 company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable them to help clients enhance and improve while building a career. We are a place that defines Integrity, Innovation, and Serenity. Tudip provides a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Sounds exciting? Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Job Description Must possess strong logical and analytical bent of mind. Should have bachelor’s or master degree in any stream. Must have strong common sense. Computer literacy is a MUST. Exposure to some CRM systems (SalesForce OR Zoho) is desirable. Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals. Protects organization’s value by keeping information confidential. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Good understanding of LinkedIn, Freelancer and Elance is a definite plus. Should have great written and verbal communication skill. Should have managed inside sales teams spread across various geographic locations. Having a minimum of 8 years of experience.
Event Program Manager
About Company Tudip Technologies Pvt. Ltd is a CMMI Level 5 extreme technology company. Careers at Tudip Technologies are not just jobs, but a promise of a bright and dynamic future. Tudip provides ample opportunities to grow within the company technically as well as a technocrat by promoting entrepreneurship. Tudip Technologies’ careers will enable you to help clients enhance and improve while you build your career. Tudip is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place which defines Integrity, Innovation, and Serenity. Tudip provides you a better platform that translates an individual into an experienced and immensely skilled professional through an ethical and vibrant business environment. We are here for effective client servicing, taking care of our employees’ needs, and creating a success story to remember. Job Description The Event Program Manager will oversee the planning and execution of 4 key events (2 virtual and 2 In-person) across the year. This role requires the ability to multitask, ordinate, work with cross-functional teams, and ensure each event delivers a memorable experience aligned with the company’s brand and objectives. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started. Key Responsibilities Event Planning and Strategy: Connect with various stakeholders, understand the event concepts and strategies, objectives, target audience, and desired outcomes. Project Management: Coordinate event timelines, deliverables, and logistics, ensuring that all elements come together seamlessly. Manage tasks and deadlines, and oversee event-related logistics keynote speaker videos, slides, etc. Track event milestones, prioritize tasks, and coordinate with various departments to ensure each aspect is completed on time. Send out emails. Vendor and Partner Coordination: Collaborate with sponsors, speakers, and partners, aligning their involvement with event goals. Ensure vendors and partners are briefed on event specifics and deliver on commitments. Event Marketing and Promotion: Collaborate with the marketing team to develop promotional strategies, event collateral, and communication plans. Oversee event-related digital assets, social media posts, and email marketing to drive awareness and attendance. Manage event websites, registration platforms, and attendee engagement tools. Post-Event Evaluation and Reporting: Conduct post-event evaluations, collecting feedback from attendees, stakeholders, and team members. Analyze event performance, reporting on attendance, engagement, and key metrics. Prepare a post-event summary report and provide recommendations for future improvements. Qualifications Bachelor’s degree in Event Management, Marketing, Business, or related field. 3+ years of experience in event planning, program management, or related roles. Proven experience in project management and managing multiple events at once. Strong proficiency in Google Sheets, Smartsheet, Google Slides. Strong communication and interpersonal skills to engage effectively with internal teams, vendors, and stakeholders. Ability to adapt to a fast-paced environment and handle last-minute changes. Creative problem-solving skills and a proactive approach to managing challenges. Preferred Skills Experience with virtual and hybrid events platforms. Knowledge of event marketing strategies and tools. Familiarity with customer relationship management (CRM) systems.