Partnering with you to Structure and Scale outsourced operations, reduce risk, and increase value.
Optimization and Extension
Optimization carries a different meaning to different individuals. However, Tudip takes optimization as an opportunity to improve the product at different levels and ensure it gets better at every stage surpassing overall expectations.
Tudip has keen understanding and expertise in highlighting, and then working with the key areas which need improvement, so that the product can continue to add value to the business.
End-of-Life Engineering
We have best in the business experts working for us who have expertise in maintaining the product throughout and then, providing support towards the end of project lifecycle. Our team can help you in adding value to your product by managing bug fixes, offering custom enhancements, supporting the code base, and re-engineering to reduce the crucial time of the development team from product support to innovation.
L1-L4 Product Support
Our software maintenance and support services have a set of levels from L1 to L4 support, remote installations, infrastructure setup, change, performance tuning, performance and configuration management.In addition, we also offer technical service desk support for your software products.
Sustenance Engineering
For product companies with heavy reliance on post-deployment support, Tudip builds multiple technical support teams. Our support team has experience of working on different product lines and hence, they can understand your product line before they are implemented and on other hand they can maintain backup resources to cater both additional call volume and can be a cushion if there is unplanned attrition.
With 10+ years of experience in software support services, we get in charge cutting-edge tools enabling you to stay ahead of your competitors. Our trained resources provide full-proof, real-time, and longevity software maintenance and support services, to keep the burden off your hectic schedule.
- Flexibility
- Cost-Effectiveness
- Timely Services
- Scalability
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ADAPTIVE MAINTENANCE AND SUPPORT
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CORRECTIVE MAINTENANCE AND SUPPORT
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PERFECTIVE MAINTENANCE AND SUPPORT
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PREVENTIVE MAINTENANCE AND SUPPORT
Adaptive Maintenance and Support
Our experts team will have a thorough look at your product, and will carry out an essential modification drive to keep your software product up to date. Our adaptive services include,
Alterations in the data format
Support utility modification
Reconfiguring hardware
Changes in localizations
Regulations and integration of new and improved operating systems
Corrective Maintenance and Support
Be it a software product of any kind, it will require rectification in due course of time. Our team keeps a keen eye on the same and do timely scrutiny to find the possible errors and fix them before they bring any trouble in functioning of the product.
Logical errors
Coding errors
Design errors
Eradication of bugs and setting it right
Perfective Maintenance and Support
A software product goes through a series of changes and modifications before its release. We help in the same and ensure the software delivers as your and client’s expectations.
Editing
Modifications
Insertions
Deletions
Changes
Software Enhancements
Preventive Maintenance and Support
Our team is capable at effectively analyzing your software's future needs and problems by deep analysis. Our preventive software maintenance services aim at planning and incorporating solutions to meet future requirements and overcome problems that may ascend in the long-run.
Customer's Feedback
Past Occurrences
Schedule a Call
Related Blogs
Here’s how optimization can help
The launch of the product is a big event, yes but it doesn’t end there. After the launch of the product starts the service aspect. Customers can be retained only if the after-sales services provided are exceptional.
L1-L4 Product Support
Product support plays a vital role in the customer experience. Hence it is very necessary to understand how product support works in detail. Product support is divided into four levels L1, L2, L3 & L4.
Showcase of support and maintenance services
Support and maintenance are two strong pillars of the success of any inventive campaign/ project. Maintenance of computer code comes as a very important innovation in computer code engineering. However, the maintenance of software comes with several challenges. Read the blog to know more.
Why is Software Maintenance and Smart Support Important?
Any software has an ongoing lifecycle that starts and stops whenever needed. It does not begin at coding and end at delivery. It is important to keep monitoring and maintaining the software as they adapt to the new changes. Read the blog and know more about it.
